FAQ

Q: How do I set the Smart Plug in Pairing mode?
A: Press the push-button for at least 12 seconds to factory reset the Smart Plug and start pairing mode.

Q: How do I switch on the Smart Plug manually?
A: Press the push-button on the Smart Plug once. The LED turns blue.

Q: How do I factory reset the Smart Plug?
A: Hold the button for 12 seconds. After you release the button the led shall indicate factory reset by 3 x red blink (100 ms), leds off (1000 ms).

Q: What does the button do?
A: 1- Factory reset & pairing mode: Hold for 12 seconds. The plug will be reset to factory default before entering pairing mode.
2 – On/Off: Push button once.

Q: How to use touchlinking on the Smart Plug
A: Hold the button for 5 seconds to use touchlinking, then touchlink with a device.

Datek APP specific FAQ
(To be updated to match the latest versions of the APPs, iOS and Android)

Q: How to pair the Smart Plug with your gateway?
A:
1: Set your gateway in pairing mode through the app by clicking “Edit” and select “Add device”.
2: Scan the QR code on the Smart Plug.
3: Set the Smart Plug in pairing mode by holding the button for 12 seconds.
4: Wait for pairing to be completed in the app.
5: Enter a name for the Smart Plug, select room and click ‘save’.

Q: How do I change mode for the Smart plug?
A: After pairing the Smart Plug in the app, select “Edit device” and click on “Mode” to select between:
– On/Off mode
– Heat control mode
– Timer mode.

Q: How do I factory reset the Smart Plug through the app?
A:
1: Open the room where the Smart Plug is located.
2: Click “edit” and select the Smart Plug.
3: Click on the three dots in the upper right corner and select “Delete” and confirm.

Q: How to control the Smart Plug through the app and with a remote control?
A:
1: Set the gateway in pairing mode through the app.
2: Set the Smart Plug in pairing mode by holding the button for 12 seconds and wait for pairing to complete.
3: Set the gateway in pairing mode through the app .
4: Set the remote control in pairing mode through the app and wait for pairing to complete.
5: Unlock touchlink on the Smart Plug by holding the button for X seconds.
6: Touchlink the remote control with the Smart Plug.